Terms and conditions

You will find below the contractual document that will govern the contracting of products and services through the website https://shop.flamentex.es, owned by FLAMENTEX, trademark of RAVIAL, S.A. (hereinafter the COMPANY). Acceptance of this document implies that the USER:

  • Has read, understood and agreed with this text.
  • Is a person with sufficient capacity to understand.
  • Assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website https://shop.flamentex.es of the COMPANY.

The COMPANY reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification.

Identity of the Parties

On the one hand, the supplier of the goods or services contracted by the USER is RAVIAL S.A., domiciled at Ronda Boada Vell, 45, Palau-Solità and Plegamans 08184 (Barcelona) with C.I.F. A-08072894, and with customer service telephone (+34) 93 864 53 66, and on the other, the USER, registered on the website through a username and password, over which he/she has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the COMPANY.

Object of the contract

The purpose of this contract is to regulate the contractual relationship of purchase and sale between the COMPANY and the USER at the moment when the latter ticks and accepts the corresponding box during the online contracting process.

The contractual relationship of buy and sale involves the delivery, in exchange for a certain price publicly exposed through the website, of a specific product or service.

Contracting Procedure

The contracting procedure may be performed in Spanish or English.

In order to access the services offered by the COMPANY, the USER may register through the website by creating a user account. For this, the USER must freely and voluntarily provide the personal data that will be required.

The USER will select a contact email and password, committing to make diligent use of it, and to not make them available to third parties, as well as to notify the COMPANY of the loss or theft of them or of possible access by a third party not authorized, so that it proceeds to immediate blocking.

The USER may not choose as a username, words whose purpose is to confuse others by identifying himself as an integral member of the provider, as well as derogatory, abusive and general expressions, contrary to the law or the requirements of morality and good manners.

Once the user account has been created, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

  1. The USER must add all the products he/she wants to the shopping basket, being able to change the length in meters of the fabric chosen in each case.
  2. Once the shopping cart is completed, THE USER must be identified by email and password (if already registered); by registering on the website; or by entering the essential data for the purchase process.
  3. Once the personal, billing and shipping data has been entered, they will be confirmed and the shipping costs will be automatically calculated using the indicated shipping city.
  4. Finally, the USER must accept the final amount to be paid and must proceed to the payment by bank card or other services indicated in the purchase process.
  5. The approximate delivery time will be 5 working days.

In any case, the contracting platform of the COMPANY will inform the USER, once the contracting procedure is completed, via email regarding all the characteristics, price, forms of transport, date of contracting and an estimate of delivery of the contracted product.

The delivery of the orders will be made at the delivery address freely designated by the USER. In this way, the COMPANY does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the USER being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the product shipping company, assigned for this purpose, as is the absence of the recipient.

Notwithstanding the foregoing, the COMPANY must adopt the measures required of a diligent merchant so that the delivery can be made in the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, so that any liability may be imputed against the COMPANY.

Price and period of validity of the offer

The prices indicated for each product include the Value Added Tax (VAT) and in any case will be expressed in Euro currency (€). Such expenses, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the purchased product.

The prices applicable to each product will be those published on the website and automatically applied by the contracting process in the last phase of the same. The CLIENT assumes that in any case the economic valuation of some of the products may vary in real time. In any case this will always be previously communicated to the users.

Any payment made to the COMPANY will entail the issuance of an invoice in the name of the registered user. This invoice will be sent together with the product purchased.

For any information about the order, the USER will have the customer service telephone number of the provider which is (+34) 93 864 53 66 or via email to the email address atencionalcliente@flamentex.es. In any case, the order number that was assigned and indicated in the purchase confirmation email must be indicated in the subject of the message.

Right of withdrawal

The USER will have a period of 14 business days from the date of receipt of the product for the return of the same. Unless the return is made due to defects in the product, the expenses related to both the shipment and the return will be borne by the USER. In any case, the product must be returned in its original packaging and in perfect condition.

The USER must inform the COMPANY of their decision to withdraw from their order by sending a request to the email address atencionalcliente@flamentex.es. The COMPANY does not assume ownership of the product returned until it is received at the return address. The COMPANY reserves the right to reimburse the amount of the product without requiring its return.

The right of withdrawal does not apply to the delivery of goods made according to their specifications or clearly personalized.

IMPORTANT NOTICE. All our pieces are 10 meters or higher. Product customization will be considered if the USER acquires a piece of a lower length.

Responsibility

The COMPANY is not responsible for (i) any loss that was not attributable to non-compliance on its part, (ii) business losses (including loss of earnings, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred), or (iii) any indirect or consequential losses that were not reasonably foreseeable by both parties at the time the contract of sale of the products between the two parties was formalized.

Nothing contained in these Conditions limits or excludes the responsibility of the COMPANY in case of falsehood, death or personal damages attributable to our negligence or mourning.

Likewise, the COMPANY will not be responsible for any delay or breach of its obligations arising from these Conditions, if this delay or breach were attributable to circumstances beyond reasonable control. This provision does not affect the right of the USER to receive the product within a reasonable time.

Applicable Warranties

All products offered through the website are completely original, unless otherwise indicated in their description.

All of them, since they are not any type of machinery or appliance, do not have any guarantee period, according to the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

Applicable Law and Jurisdiction

These conditions will be governed or interpreted in accordance with Spanish law in what is not expressly established. The COMPANY and the USER agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the city of Barcelona.

Modification of the General Contract Conditions

The COMPANY reserves the right to make changes to the website, policies and terms and conditions, including these General Contract Conditions, at any time. The USER will be subject to the terms and conditions, policies and General Conditions of Contract in force at the time the order is made, unless, by law or at the request of the public authorities, a change is made to these terms and conditions, policies or the General Contract Conditions. If any of these conditions is declared invalid, void or ineffective, this condition shall be deemed excluded without this declaration affecting the validity or enforceability of the other conditions.

Customs Information

For deliveries to countries not belonging to the European Union, the USER is obliged to pay import taxes, as well as any additional amount due to customs clearance. The COMPANY does not have any control over these amounts as Customs policies vary significantly from one country to another so that, for more information, please consult the corresponding customs office

Minors

The COMPANY does not sell products to minors. The products for children we sell must be purchased by adults. Children under 18 may only buy under the supervision of a parent or guardian.

Resignation

In case of breach by the USER of these Conditions, the COMPANY may make use of these rights and actions on any other occasion in which the USER could breach these Conditions.

Contact Information

FLAMENTEX
C/ Imprenta, 11 – Polígono Industrial La Negrilla – 41016 – Seville. Spain.
atencionalcliente@flamentex.es
(+34) 955 122 601

RAVIAL, S.A.
Rda. Boada Vell, 45 – Polígon Industrial Riera de Caldes – 08184 – Palau Solità i Plegamans.
ravial@ravial.com
(+34) 938 645 366